What we did, and why that way

What was failing, what was decided, and what was left running afterwards.

A company running a years-old proprietary ERP, with reporting assembled by hand in spreadsheets

The data was there, the answers were not

An old ERP with no API, an undocumented database, and a report that took an hour. Decisions waited on it.
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Freight forwarder with ocean, air and land operations across several markets

The only API was a person

To find out where their cargo was, the client had to ask somebody. During office hours, and usually without the context to decide anything with the answer.
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Organisation with network infrastructure across several sites

A thousand devices and no master key

A network of a thousand devices administered with local accounts, until someone got in and wiped configurations.
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Growing organisation, several sites and plans to open more

Infrastructure built so it would not be built again

Critical services running on desktop computers, public IP ranges assigned by hand, and a datacenter nobody could explain in full.
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